Apply Customer Service Manager Job at Givanas Cosmetics Nigeria Limited Lagos

Customer Service Manager Job at Givanas Cosmetics Nigeria Limited Lagos, Givanas Cosmetics Nigeria Limited Customer Service Manager Job Recruitment 2018.

Givanas Cosmetics Nigeria Limited is looking for suitable persons who are ready and willing to work in the organization as customer service manager. As we all know, This organization specializes Manufacturing wide range of products for the Nigerian markets like powder, petroleum jelly, perfumes.

Givanas Cosmetics Nigeria Limited Customer Service Manager Job Recruitment 2018 

Job Title: Customer Service Manager
Location: Lagos

Job Seeker Responsibilities

• Making phone call to customer to confirm implementation is completed as required.
• Implementation of all new business, including Sales follow-ups. This includes contacting suppliers and ensuring business completes on time.
• Contributing ideas to the formulation of customer service and marketing plans
• Creating a playbook for managing the process of giving friendly, helpful and welcoming impression to customers and prospective customers both in person and over the phone.
• Provide accurate reports on individual performance and activities as requested.
• Contribute towards assessment of individual skills and compilation of training and development plan.
• Comply with all business policies and procedures.
• Contribute towards assessment of office morale and culture.
• Inputting all relevant customer details on Business Register.
• Receiving all new business and performing the tasks of the implementation phase of the sales process e.g. Welcome letter sent to customer.
• Co-ordinate all customer correspondence, either as part of the sales & marketing process, for marketing purposes, or at the request of the relevant HODs,
• Ensure all customer problems are resolved in an efficient manner, often handling the liaison with finance, supply chain and customers.
• Creating & managing the database of potential and existing customers
• Ensuring all suspects and prospect details are captured and that these details are maintained as per the sales process.
• Ensuring the implementation of sales process e.g. mailing our promotional materials, follow-up phone calls to prospects etc.
• Assist with all customer enquiries, in-line with the company’s service offer. This may include delegating the customer inquiry to the most appropriate staff member.
• Contribute towards setting individual objectives and KPIs based on achieving business objectives

Job Requirements

• Strong organizational skills, process driven and ability to multi-task.
• Efficient worker with strong attention to detail.
• Fast learner to understand the products on offer and the business processes.
• Good knowledge of customer loyalty management.
• Conflict Management and Problem-solving skills.
• Advanced knowledge of Sales Reporting and Research (Opinion, Survey) techniques.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Hands on experience in Advanced Microsoft Excel.
• Strong Creativity and Innovation skills.
• B.Sc or its equivalent in Business Administration or any relevant field.
• At least 3 - 5 years’ experience as a customer service management officer.
• At least 1-year experience as a customer service manager.
• Sound knowledge of logistics and sales.

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How to Apply for  Customer Service Manager Job Position  at Givanas Cosmetics Nigeria Limited Lagos

Interested candidates should send their CV's to: hr@givanascosmetics.com 

The Subject of the mail should be “Customer Service Manager”.
Note: Only qualified persons will be contacted for an interview.

Application Deadline
10th February, 2018.

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