Hotel Recruitment: Apply for Hotels.ng Recruitment for Customer Support Executive in Lagos

If you are a born problem-solver with smart and fast solutions in the heat of the moment and you have a passion for friendly service, come join us provide the best in class service to every customer and accommodation/hotel involved in the Hotels.ng experience.

Vacant Position: Customer Support Executive

Qualifications/Requirements:

A degree or its equivalent

Must possess good customer

relationship skills.

Applicant must be a computer literate (proficient in the use of Word, Excel, Power Point).

Applicant must be organized, vibrant, energetic and a go -getter.

Perfect Telecommunication skills multitasking ability must be able to work under

minimal supervision.

Hotels.ng offer:

A unique education in launching and scaling new internet concepts.

Become part of a highly

professional and dynamic team working around the world.

An attractive salary package

An unparalleled personal and professional growth as our long term objective is to train the next generation of leaders for our future internet ventures

Job Description:

On a daily basis, you will send a lot of emails and make a lot of phone calls.

Answer inquiries regarding

information such as schedules, accommodations, procedures, and policies.

Plan routes, itineraries, and

accommodation details, and

compute fares and fees, using

schedules, rate books, and

computers.

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Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.

Contact customers or travel

agents to advise them of

reservation changes or to

confirm reservations.

Prepare customer invoices and accept payment.

Promote particular destinations, tour packages, and other travel services.

Contact motel, hotel, resort, and travel operators to obtain current advertising literature.

Confer with customers to

determine their service

requirements and travel

preferences.

Determine the availability of

space on travel dates requested by customers, assigning requested spaces when available.

Maintain computerized

inventories of available

passenger space and provide

information on space reserved or available.

Make and confirm reservations for transportation and

accommodations, using

telephones and emails.

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